Because many of our items are one-of-a-kind we cannot offer any returns or refunds. If you receive a package and your item is damaged or in need of repair please email us directly at firstname.lastname@example.org.
Orders are processed in and ship from Portland, Maine, U.S. You will receive an email confirming your order directly after order placement. You will receive another email confirming shipment within 5 business days. All shipping and handling charges are calculated using a weight-based system. All shipments are sent out using USPS First Class, Priority Mail or Flat Rate Priority Mail. Customers in the U.S. can expect their package within 7–10 business days after order placement. International customers can expect their package 14–24 days after order placement. by3191 is not responsible for payment of any customs duty on international orders.
Once a product is sold out it will no longer be available. Many of our pieces are handmade or one-of-a-kind and will not be remade or reproduced in the same fashion. We apologize that there are no wait lists for items that are sold out.
Please sign up for our mailing list to be the first to know when our new Collections are in the shop. As a member of our mailing list you will also be privy to special sales and announcements. We will not share your email with anyone, ever!
Please contact us directly at email@example.com. We will return your email within 1–2 business days, Monday–Friday, and if you email us on a weekend you will hear back the following Monday. We are on Eastern Standard Time.